Marlin is the preeminent provider of credit products and services to small businesses nationwide, delivering exceptional value and service to our customers, creating a rewarding environment for our employees and generating superior returns for our shareholders. In the services marketplace, the people are the brand,” the missive continues. But of course IBM has many fewer people these days. The company also expects that plenty of the remaining people will only show up over a wire, as we reported last week when revealing plans to lose another 10,000 services staff and re-deploy many more to low-wage countries.
Dropbox Business provides three plans to fit your team’s needs. The Standard plan gives your team 2 TB of shared storage. For teams needing more space, the Advanced and Enterprise plans provide as much space as you need. ITIL, according to the ITIL books themselves, is “a set of best-practice publications for IT service management”. ITIL does not, therefore, give guidance on Business Service Management or Service Management outside of the IT domain.
Beyond better response to an incident after the fact, IT operations can be more proactive in analyzing the configuration of the service to identify single points of failure. The capability to view historical configuration information and changes is also provided so IT operations can trace outages to specific changes on specific components over a defined period of time. This is great news for challenged operations teams as we all know that maximizing service availability is one of the most critical IT objectives.
IBM customers like the Australian Bureau of Statistics, which received a refund from IBM for botching an online census with naïve security advice, may not agree. Nor may marketing giant WPP, which has a colossal outsourcing deal with IBM but still succumbed to the NotPetya malware and experienced weeks of disruption as a result.
The ability to monitor the health of business services is a key advantage of having a service-aligned” view of IT. Underpinning this service-aligned view is a concise, accurate, real-time mapping of applications, their supporting IT components, and their inter-relationships. Once these maps are bound to real-time data from IT service monitoring and event management systems, an accurate, always up-to-date measurement of the health of each business service is readily accessible, including the criticality and priority of incidents affecting service health. Ideally, this information is presented in an intuitive dashboard that lets IT staff see the health of business services across the enterprise at a glance.