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Business ServiceWhatsApp is gearing up to finally monetize its messaging app by charging large enterprise businesses for tools to better communicate with customers. The benefits of a service-aligned approach to IT operations seem obvious. With a shift in emphasis to a business services perspective, we as an industry can go much further so that IT delivers on the promise of partnering with the business, speaking the same language as the business, and becoming a real bottom-line contributor to business results.

GLC is a provider of on-site support services (BPO or Business Process Outsourcing) for professional service firms across the country and management consulting services to the legal industry. We’re a family-owned 25 year old company with outstanding client service and expertise.

Getting the most return from your IT investment starts with a clear view of all your hardware and software assets. IT asset management software should be able to discover IT assets throughout the environment (agent and agentless options) and connect IT assets to services for better change management and faster issue resolution. Look for manageability features that deploy, configure, and patch devices, operating systems, and applications.

In the services marketplace, the people are the brand,” the missive continues. But of course IBM has many fewer people these days. The company also expects that plenty of the remaining people will only show up over a wire, as we reported last week when revealing plans to lose another 10,000 services staff and re-deploy many more to low-wage countries.

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