Netcracker

Business ServiceRapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. An error-free and efficient system is needed to optimize the productivity and growth of these vital industries; therefore Telkom Solution has developed an infrastructure solution to cater all your needs, the Digital Manufacture and Agribusiness Solution.

Adam Smith ‘s book The Wealth of Nations, published in Great Britain in 1776, distinguished between the outputs of what he termed “productive” and “unproductive” labor. The former, he stated, produced goods that could be stored after production and subsequently exchanged for money or other items of value. The latter, however useful or necessary, created services that perished at the time of production and therefore did not contribute to wealth. Building on this theme, French economist Jean-Baptiste Say argued that production and consumption were inseparable in services, coining the term “immaterial products” to describe them.

A BSM approach can be used to understand the impact of business needs on IT Services and infrastructure , helping in the process of planning to ensure the portfolio of Business Services and IT Services aim to support these changing needs and objectives. This approach also helps to understand how technology, including incidents, changes and new developments, impact the business and customers. BSM can provide a dynamic method for linking key service components and capabilities to the goals of the business. It can help prioritize the activity and response of IT staff and service providers based on business priorities, and identify the impact and cost of service outages.

Business Service management(BSM) takes IT to the next level of service management maturity. BSM solutions and ITIL practices work together to help you manage IT from a business perspective. The core of ITIL service management practices focus on demonstrating business value. The solution can put you ahead of the curve when it comes to implementing ITIL best practices.

Telkom Solution has designed Digital Resources and Utility Solution, an ICT-based answer that facilitates the operations management in mining and constructions. This solution proves our commitment in supporting the Government’s program to increase the value of the country’s oil and gas industries.